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Contact Us

Our knowledgeable staff of lighting designers are now at your fingertips! Pease feel free to call us toll free at 866-344-3875 or by email at info@lightingnewyork.com with any lighting design questions you might have.

If you live in the New York City area, or are planning an upcoming trip, we would love to see you! Drop in to one of our showrooms for some one on one lighting advice from one of our experts!

If you prefer to contact us by mail, you can mail all inquiries to:

Visual Comfort Lighting Lights
c/o Lighting New York
138 Bowery 2ND Floor
New York, New York 10013

Our experienced staff has nearly twenty years worth of design experience and is eager to help you find the perfect lighting fixture to suit both your needs as well as your décor. We look forward to hearing from you soon!


Shipping Info

Shipping Rates

VisualComfortLightingLights.com ships most items via UPS in the 48 Contiguous States (Alaska, Hawaii, and Puerto Rico do not apply) in the U.S. free of charge. There will be additional charges for rush delivery or motor freight.

In the event no one is home to receive your order, we recommend you send your package to a business address to ensure delivery. Sending your package to a commercial address will also guarantee a speedy arrival.

Motor Freight

Some of our products cannot ship via UPS ground and must ship via motor freight. These items will have an additional shipping, handling and/or crating charge added. Charges will be calculated based on weight, size, and destination. Motor freight charges shall include delivery to the residential front door of the shipping address only and shall not include optional services such as transferring the items inside the residence. Any additional services required shall be negotiated between the buyer and the freight company and will not be the responsibility of VisualComfortLightingLights.com.

Tracking Your Order

For your convenience, to track your order, click on the My Account link on the VisualComfortLightingLights.com web site and log in. Then simply click on the Order History button to get real time order status.

Order Confirmation

After you shop and checkout, you will receive an email stating that your order has been received. If all items are in stock and are ready for shipment, your credit card will be processed. Once your order has been shipped, we will email you a confirmation of the order and an order number.


Hassle Free Returns With Our 30 Day Return Policy

Outstanding Customer Service Is Our Promise To You

We want you to have the correct product to accent your home the first time through. Our customer service specialists will help you with any questions your might have on finishes, textures, light output, and measurements to help you purchase the correct light the first time. This saves you time and money, and finishes your project on time, in true style. If you are looking here, in advance of a purchase please give our lighting specialists a call first at 866-344-3875 to assist you in making the best purchase to avoid returns or exchanges.

Hassle Free Return Policy

We are proud to accept returns within 30 days of receipt. You are responsible for all shipping charges back to our warehouse and the shipping charges that were part of any original "Free Shipping Offer". Buyer is responsible for insuring and proof of tracking package back to us.

Products returned are to have all original packaging, including all papers, parts and associated pieces. The items are to be un-installed, in new condition, with no clipped wires or missing hardware.

The following is considered merchandise manufacturers will not accept returns on:

- Any Custom Made or Custom Built Fixture.
- Clearance Items, Custom Quotes, Special Discounts, and orders of 10 or more units.
- Any Item that is not in Resell condition
- Any Item not in its original box with original packaging materials and assembly instructions.
- Light Bulbs, Parts and Shades
- Any Item without the correct RMA number written on a separate sheet taped to the box.

Restocking Fees

A restocking fee of 25%, plus shipping to and from our warehouses will be collected on returns. Since our number one goal is to make you a happy, trusting, and returning customer, we will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value. We strive for 100% customer satisfaction, by educating our consumers prior to the purchase.

The Return Process

In order to return an item to one of our warehouses, you must first obtain authorization from a member of our customer service team. To begin the return process, we ask that you contact us by calling our toll free number (866)344-3875 and you will be instructed by a member of our staff how to properly expedite your item to ensure the speediest refund possible.

Products must have the assigned RMA number written on a separate sheet taped to the box or the item will be refused upon receipt.

Refunds

Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse, you will be issued the refund you are due, less any applicable fees or handling charges.

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FedEx, we must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our toll free number (866)344-3875 or through Live Chat noting what was damaged, so that we can assist you immediately, and expedite a new item right away.

For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. Once you do so, please call our toll free number right away so we can file a claim with the truckers and expedite a replacement immediately.

In the rare event of a manufacturer defect, we again ask you to call our toll free number with a detailed explanation of the problem or issue. A member of our customer relations staff will instruct you on how to go about getting your item replaced, or getting the correct parts expedited from the manufacturer.

***Please take a digital photo of the damaged merchandise for your records & e-mail us a copy at info@lightingnewyork.com ***

Cancellation of Orders

Please be aware that some items may have already shipped from a manufacturer and be in route to the distributor for final shipment to you. In such a case, cancellation fees apply.

Once an order has already shipped, it cannot be cancelled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.


Ordering Info

Customers who place orders online are responsible for the accuracy of their product selection and information entered. Customers who place orders by phone or chat must review their receipt for accuracy within 24 hours.

First-time customers complete the fields on the checkout screen. Existing customers click the "Existing Customers" link on the checkout page to login before completeing the checkout form.

At Check-Out:

- Enter in billing information
- If your shipping address is different from billing, enter the shipping address details
- Credit card information will be authorized
- You will receive an email confirmation including account information

When your order is shipped you will receive a shipping confirmation via-email.

We accept Visa, MasterCard, Discover and American Express through our online payment system.

Please note: If you use this site, you are responsible for maintaining the confidentiality of your account ID and for restricting access to your computer. You also agree to accept responsibility for all activity that may occur under your account ID and password.


Guarantee

VisualComfortLightingLights.com guarantees all products against all defects for 30 days. If you receive a defective item, we will pay all return shipping on the item and ship an identical replacement to you at no extra charge.


Privacy Policy

VisualComfortLightingLights.com does not sell or lend customer information to third parties.


Security

SSL encryption is used to transmit your personal and financial information over the internet for a safe and secure transaction.


Pricing Disclaimer

VisualComfortLightingLights.com strives to give you accurate content, including product information, policies, pricing, and visual displays. Policies, pricing, and item availability are subject to change without notice, and VisualComfortLightingLights.com reserves the right to limit quantities. Prices displayed are subject to final approval at the time of order fulfillment. While VisualComfortLightingLights.com tries in good faith to make sure that the information displayed is accurate, they are not responsible for typographical errors or technical inaccuracies. This disclaimer in no way affects the terms of the manufacturer's warranty, if any.